Overview Refund eligibility depends on the status of the order, whether horoscope processing has begun or completed, the nature of any technical failure and applicable consumer law.

Duplicate or incorrect charges If you believe you were charged twice for the same intended purchase or charged an incorrect amount, contact support with the order reference. Verified duplicate or erroneous charges will be investigated and corrected where appropriate.

Failed delivery or technical failure If payment succeeds but Cosmovedanta cannot generate or deliver the purchased horoscope because of a verified service failure, we may retry the same purchased entitlement. If delivery cannot reasonably be completed, a refund may be approved. You should not be required to purchase a second horoscope solely because our system failed to complete the first one.

Personalised digital service A horoscope is personalised using submitted birth information. Once processing has begun or the completed digital report has been supplied, cancellation or withdrawal rights may be limited where permitted by applicable law. Any mandatory consumer rights in your jurisdiction continue to apply.

Incorrect customer-supplied birth information Please check birth information carefully before payment. A completed personalised report generated from information you supplied is not automatically refundable because the information was entered incorrectly. Exceptional correction requests may be reviewed at our discretion and according to applicable law.

How to request a refund Use the support or account process and provide the relevant order reference and reason. Refunds are not approved solely by an automated browser return page. Requests may be reviewed against payment, entitlement and generation records.

Processing time Approved refunds are sent through the applicable payment provider. The time for funds to appear depends on the provider, payment method and financial institution.

Chargebacks If you have a service problem, contact support first where practical. Fraudulent or abusive chargebacks may result in account restrictions, but nothing in this policy limits lawful rights with your card issuer or payment provider.